Terms And Conditions

All correspondence(s) in respect of Tours / Travel Service bookings should be addressed to

RIOWOOLPACK JOURNEY SERVICES PVT LTD

Our Liabilities & Limitations:
Please note that after the finalization of the Tour/ service Cost, if there are any Hike in entrance
fees of monuments / museums, Taxes, fuel cost or guide charges – by Govt of India, the same
would be charged as extra.
Riowoolpack journey services pvt ltd and website riowoolpackjs.com act only in the capacity of
agent for the hotels, airlines, transporters, railways & contractors providing other services & all
exchange orders, receipts, contracts & tickets issued by us are issued subject to terms &
conditions under which these services are provided by them.
All itineraries are sample itineraries, intended to give you a general idea of the likely trip
schedule. Numerous factors such as weather, road conditions, the physical ability of the
participants etc. may dictate itinerary changes either before the tour or while on the trail. We
reserve the right to change any schedule in the interest of the trip participants' safety, comfort &
general well being.
Our rates are based on the prevailing rates as negotiated by us with the hotels, airlines etc. Hotels
and Airlines retain the right to modify the rates without notice. In case of such changes the rates
quoted before the modification, can be changed by us according to the modifications by hotels or
airlines. All hotel bookings are based on usual check in and check out time of the hotels until
unless indicated in the itinerary.
We shall not be responsible for any delays & alterations in the programme or expenses incurred
– directly or indirectly – due to natural hazards, flight cancellations, accident, breakdown of
machinery or equipments, breakdown of transport, weather, sickness, landslides, political
closures or any untoward incidents.
We shall not be responsible for any loss, injury or damage to person, property, or otherwise in
connection with any accommodation, transportation or other services, resulting – directly or
indirectly – from any act of GOD, dangers, fire, accident, breakdown in machinery or equipment,
breakdown of transport, wars, civil disturbances, strikes, riots, thefts, pilferages, epidemics,
medical or custom department regulations, defaults, or any other causes beyond our control.
We do not have any insurance policy covering the expenses for accident, sickness, loss due to
theft, or any other reasons. Visitors are advised to seek such insurance arrangements in their
home country. All baggages & personal property/s at all times are at the client's risk.
Please Note : We will not be responsible for any costs arising out of unforeseen circumstances
like landslides, road blocks, bad weather, etc
Payments:For all the services contracted, certain advance payment should be made to hold
the booking, on confirmed basis & the balance amount can be paid either before your departure
from your country or upon arrival in INDIA but definitely before the commencement of the
services. Management personnels hold the right to decide upon the amount to be paid as advance
payment, based on the nature of the service & the time left for the commencement of the service.

Apart from above in some cases like Special Journeys, hotels or resorts bookings during the peak
season (X-Mas, New Year), full payment is required to be sent in advance.
Mode of Payment:Overseas advance payment can be made through Wire Transfer to our
bank.
Cancellation Policy:
In the event of cancellation of tour / travel services due to any avoidable / unavoidable reason/s
we must be notified of the same in writing. Cancellation charges will be effective from the date
we receive advice in writing, and cancellation charges would be as follows:
 45 days TO 35 days prior to arrival: 10% of the Tour / service cost
 34 Days TO 15 days prior to arrival: 25% of the Tour / service cost
 14 days TO 07 days prior to arrival: 50% of the Tour / service cost
 6 days to 48 hours prior to arrival guest can only modify the package date if the package is
available and if hotel or resorts and vendors be agree and if there and extra charges
applicable so guest need to pay to modify the dates refund is not possible
 to 47 hours prior to arrival OR No Show: No Refund
Note: Written cancellation will accept on all working days, except Sunday, Any cancellation
sent on Sunday's will be considered on next working day (Monday).
For the X-mas and new year period from 19 Dec to 06 Jan the payment is non-refundable.
In case you cancel the trip after commencement, refund would be restricted to a limited amount
only which too would depend on the amount that we would be able to recover from the hoteliers/
contractors we patronize. For unused hotel accommodation, chartered transportation & missed
meals etc. we do not bear any responsibility to refund.